Work Location
Portage, Michigan
Company
Confidential
Type
Contract
Category
Professionals
Job Duration
12 months
Skills
PC Break-fix, CompTIA A+, Screen replacements.


Job Description

Overview: 

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing.

 

Position: Field Engineer 4 

Location: Portage MI 49002

Duration: 1 Year 

 

Job Description: 
  • Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets. 
  • This is a driving position.
  • You will be responsible for responding to onsite hardware break-fix requests at multiple customer locations each day. 

What to expect: 

  • Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue. 
  • Maintain timeliness to customer requests and assigned tickets.
  • We provide cx 4-hour service windows (AM-PM service) and we make every best effort possible to make that window. 
  • Work independently as well as within a team to resolve onsite customer requests efficiently and effectively. 
  • Real-time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary. 
  • While you will be working independently, for the most part, you do have the support of our internal service delivery team when in need of assistance. 

What skills do I need to be a successful FST? 

  • Patience, empathy, confidence, and customer service skills. 
  • Strong IT background with a focus on Hardware support of Dell products 
  • Excellent communication (verbal and written), time management, and developmental skills. 
  • Skilled at defusing high-stress situations and facilitating resolution to technical problems. 
  • Ability to multi-task in a fast-paced environment. 
  • Professional appearance and attitude when interacting with our clients’ in-person 

What are the qualifications I need to have? 

  • 3+ years of relevant experience 
  • Excellent troubleshooting skills with related hardware components 

 

 

 

TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.