Work Location
Bangalore, KARNATAKA
Full Time
Job Duration
Full Time
ITIL, Problem Management skills, Root Cause Analysis || Tools knowledge - GSEP/ServiceNow/TFS

Job Description

Knowledge and Skills Required:

·         5+ years of related experience in a professional role with a bachelor’s degree; or 3+ years with a master’s degree; or a PhD without experience; or equivalent experience.

·         Ability to work with technical support teams to identify, isolate, and resolve problems and/or provide suitable workarounds before further incidents recur.

·         Experience with recording and prioritizing problems with appropriate diligence.

·         Experience with reporting issues and possible product defects to Product Management.

·         Solid communication and documentation skills.

·         Ability to work Under Pressure which often involves working within time constraints.

·         Ability to handle multiple RCA activities

·         Experience facilitating meetings and obtaining consensus among group members

·         Ability to keep following up until the root cause and solutions have been identified