Senior Analyst, Incident Response

Job Description

Primary Duties and Responsibilities:

• Provide application related technical solutions for customers/users
• Daily Production support tasks – Work on incidents in ServiceNow ticketing tool like acknowledging, responding with proper updates and determine solution.
• Diagnose, troubleshoot, repair, and maintain application components to ensure the smooth running of systems
• Optimize software application performance, install updates, and perform debugging procedures
• Enhance existing process/ system/ manual tasks on applications assigned and should be able to come up with automated solutions for the mundane tasks
• Debug to provide Root Cause Analysis and to provide permanent fixes

Required Skills:

• 5+ years of overall experience
• Minimum 3 to 5 years of experience in technologies - Oracle, SQL Server, Teradata, JSP, HTML, JAVASCRIPT, XML, ASP.NET MVC, C#, Bootstrap 3, Java Script, ClearCase, FTS on support projects (medium/high complexity)
• Experience of any workload management tool preferably GSEP and TFS
• Good and quality interpretation, written, communication and documentation skills

Interpersonal Skills:

• Strong Communication skills? 
• Self-Directed Learner / Desire to learn new technologies? 
• Ability to adapt quickly and lead change? 
• Work effectively in a?team-based?organization? 
• Multitasking and ability to work in a high-pressured environment, extra hours, and weekend (when required)?